Privacy Policy

Black Pine Electric – Privacy Policy

Last Updated: Nov 10, 2025

Black Pine Electric (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our website, services, forms, messaging platforms, and any communications provided through our CRM and marketing system.

By using our services, submitting information, or opting into communications, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

-Name

-Email address

-Phone number

-Mailing address

-Project details or service inquiries

1.2 Technical Information

-IP address

-Browser type

-Device information

-Cookies and tracking technology

-Pages visited and actions taken on our website

1.3 Communications & Messaging

If you engage with our SMS, email, or chat features, we may store:

-Message content

-Call logs (if applicable)

-Opt-in status

-Time and date of communications

2. How We Use Your Information

We use collected information to:

Provide electrical services and respond to service inquiries

Communicate with you via SMS, email, or phone

Send appointment confirmations, reminders, and service updates

Improve our website, customer experience, and internal systems

Deliver marketing promotions, educational content, or offers (with your consent)

Maintain compliance with A2P 10DLC regulations for SMS messaging

3. SMS & Email Consent (A2P 10DLC-Compliant Language)

The following language is required for GoHighLevel (GHL) A2P approval and applies to all subscribers:

By submitting your phone number, you agree to receive SMS messages and/or phone calls from Black Pine Electric for service updates, scheduling, reminders, support, and promotional purposes. Message and data rates may apply. Message frequency varies. Consent is not a condition of purchase.

To opt out at any time, reply STOP.
For help, reply HELP.

We will not share your phone number with third parties for marketing purposes without your consent.

4. How We Share Your Information

We may share your information with:

Trusted third-party vendors that help us operate our CRM (including GoHighLevel), advertising systems, and appointment scheduling

Payment processors (when applicable)

Legal authorities when required to comply with law

We do not sell your personal information.

5. Data Security

We maintain administrative, technical, and physical safeguards designed to protect your information from unauthorized access or disclosure. However, no system is 100% secure, and we cannot guarantee absolute protection.

6. Your Rights & Choices

Depending on your state of residence, you may have rights such as:

Accessing the data we have collected

Requesting corrections

Requesting deletion of your information

Opting out of marketing communications

7. Opt-Out Options

You may opt out of:

SMS by replying STOP

Emails by clicking the “unsubscribe” link

Phone calls by telling our team you wish to opt out

Your opt-out request will be processed promptly.